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Learning At Work

 
Video Overview
  • A hotel customer service training session includes role-playing.
  • A trainer discusses issues and describes training as an investment in employees.
  • Trainers describe how they train and what they look for; trainees describe their experiences.
  • A cable company employee describes starting her new job, taking advantage of her training, and dealing with an irate customer.
  • A trainer describes good customer service, trainees, and the importance of being willing to learn.
  • Trainers and trainees talk about what their jobs mean to them.
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Extension Activities

Workforce Essential Skills Synopsis (pdf)

More about Workplace Essential Skills

More Episodes OF Workplace Essential Skills

IQ Leaning Network

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