Premiere Date:Thursday, May 05, 2005
This episode looks at data that businesses collect and how that data is used to make decisions concerning inventory, pricing, sales, and production. Tracking data helps keep profits up and costs down. The documentary segements look at ways that data is presented, and at the importance of evaluating data. For data to be useful it must be collected accurately and displayed clearly. Graphs and charts are used to display the collected data to show trends or activities. The dramatic segment presents a customer service representative for a phone company who learns that he needs to improve in certain areas of work. He improves his performance after following advice from a coworker who helps him see trends in product purchases.