Premiere Date:Thursday, May 05, 2005
This episode focuses on communicating with customers. It's not enough for a company to offer a good product, it must offer customer satisfaction as well. The program stresses the importance of listening to the customer and fulfilling their needs. Each episode is a mix of dramatic scenarios and documentary formatting. The dramatic segments presemt a waitress working on her listening skills, and construction crew tries to please the woman whose home they are building. The documentary segments feature employees at TCI, a television cable company, the staff at a Hilton hotel, and coach service company, all of who realize the importance of pleasing the customer.